Resuming application on another device

Modified on Tue, 6 Jul, 2021 at 12:03 PM

Hi ...,

Thanks for your email and sorry for the issues you are having.

Are you getting any error messages?

Is your application still open on your device? You should only have an application opened in one place at a time, can you ensure you are logged out of your first device and then try again please?

If your account has locked it will unlock automatically after 10 mins or you can use the forgot password link to unlock immediately.

Thanks,